Privacy Statement
The Crown Hotel understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.
This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using our website our reservations telephone line and any other service you are consenting and agreeing to the practices outlined in this statement. We will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.
The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.
The Crown Hotel is responsible only for the privacy statement and content of the website. The Crown Hotel is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non Crown Hotel sites that you access from this website.
Whilst every effort is made to update the information provided on this website on a regular basis, The Crown Hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.
The Crown Hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. The Crown Hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.
When and why is personal information collected?
Making a bedroom booking or a restaurant booking with us, enquiring about an event including the following:
- By calling our Hotel
- By visiting The Crown Hotel
- Online at crownhotel-bawtry.com using our secure online booking system
- By emailing The Crown Hotel
- Via a third-party booking agent such as Booking.com or Expedia (please see their privacy policies for information on how your personal data is collected and used)
Personal information, including your name, address, contact number, email address, credit card number, expiration date and security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation / event or any requests.
Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards. Please note we will never ask you for your payment information via email.
We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication. For any correspondence regarding your event booking.
During your stay
Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.
We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.
For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.
You can opt into mailing via the following ways:
- Website sign up form
- When making a reservation online or over the phone
- When checking into the Hotel
- When ordering a gift voucher
If you decide that you wish to opt out, you can do so by the following ways:
Contact [email protected] and request to be opted out
Downloading a Brochure
If you complete any of our brochure download request forms on our website, your information will be sent to the relevant department to process your request. Personal information collected will be used to assist with your enquiry and to contact you for further assistance
CCTV
CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.
How is your personal information stored?
When making a reservation, your personal information is stored in our cloud-hosted central reservations property management system as a guest profile. This information is available to our central reservations and The Crown Hotel when you are making a booking and allows us to deliver the best possible service to you.
When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.
How long do we store your personal information?
We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.
Employee access to your information
Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.
Non-Disclosure to third parties
The information and data we collect is important for The Crown Hotel and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
Cookies
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This information is collected in an anonymous form that includes no personally identifiable information. No personally identifiable information is collected on this website unless that information is explicitly submitted via a fill-in form. For example, an email address submission is requested in order to Request a Quote on https://www.crownhotel-bawtry.com and users will have the option to provide this information or not.
This anonymous information generated by cookies is transmitted to Google where it is processed to generate anonymous, aggregate reporting on website activity strictly for the domain https://www.crownhotel-bawtry.com. These reports are used to gain insight on how best to optimize the user experience, content, and marketing at https://www.crownhotel-bawtry.com.
Responding to a data breach
In the unlikely event of any of the below data breaches occur, The Crown Hotel will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.
- Access by an unauthorised third party
- Deliberate or accidental action (or inaction) by a controller or processor
- Sending personal data to an incorrect recipient
- Computing devices containing personal data being lost or stolen
- Alteration of personal data without permission
- Loss of availability of personal data
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.
Changes to our privacy policy
We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 27th April 2018.
Legal Issues
This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. The Crown Hotel will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to The Crown Hotel guests, visitors, associates or property (including this site) or to others.
